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Frequently Asked Questions

What do I do if I’m having trouble participating in this program?

Please email
help@IM-FragranceLoyalty.ca.

What are the qualifying products?

See qualifying products.

How long do I have to send in my receipt?

Participants with qualifying receipts will have 90 days after the transaction to send in a receipt.

How long after my submission will I receive my reward?

Rewards will be shipped from our warehouse within 20 business days after the 5^th successful submission has been processed.

** Msg & Data Rates May Apply. Your consent to the above is not required to make a purchase. This offer of one (1) complimentary full size Issey Miyake Parfums product is a manufacturer funded offer and valid only on purchase of any qualifying Issey Miyake Parfums product from any participating Hudson’s Bay physical retail store or www.thebay.com in Canada while supplies of rewards and qualifying products last. Rewards are non-transferable, have no cash value and cannot be combined with any other offer. Promotional offer can be suspended at any time with no prior written notice or consent.